Outsource Housekeeping Management Service- Housekeeping-Full model
Outsource Housekeeping Management Service – Housekeeping Full Model
Cleanliness is an important role of customer satisfaction in hotels & Resorts . A cleaned and well-kept Area increases the likelihood that customers will choose your Property again and recommend it to others. We can handle the cleaning Public Area, Rooms, Restaurant, Meeting Room, Guest Recreation Facilities Area, Back Office, employee break rooms, hallways, Car Parking Area etc. Kantipur Building Management ( KBM ) Service, we understand the unique and growing challenges you face and provide the expert support needed to keep your facility pristine with our Hospitality Cleaning Services.• We managed fully housekeeping Department with our own Manpower and equipment on site.
• We will focus cleanness of the entire property on daily basis and maintaining with periodical Cleaning Schedule.
• We will be responsible to handle Entire Housekeeping Department 24/7 and reporting to RDM on daily Basis.
• We will ensure that safety of the Property as well as guest belonging inside the Housekeeping Department Service area .
• All the Reporting system will be done by department day to day basis with proper Records file.
• Service Standard will be follow as per both parties Agreed.
Our most comprehensive servicing solution , this model takes full advantage of the expertise we can provide. the entire department is operated by KBMS according to determined structure and pricing
We provide all labor, equipment, technology, chemicals, consumables and uniforms. All team training, safety, Human Resources and recruitment services are covered, so you can have peace-of-mind while you are juggling the many demands of your hotel.
When you don’t have enough housekeepers, we can help. We have fully trained team members ready to work with you through those peaks and troughs.
• Quality of guest services guaranteed
• Costs totally flexible according to occupancy rate and hotel requirements
• Trained workforce
• Workers’ compensation responsibilities managed by KBMS.
• Considerable reduction in payroll and HR issues for hotel management.
• No team member liabilities on your balance sheet.
• You decide start and end dates
• Our team members work under your direction
Facility provides All Type Of Cleaning equipment on site With the challenges of rate and occupancy greater than ever, we will work with you to deliver the model bestited to your needs. We have a choice of several services to help you control costs. Our full suite of servicing options will ensure your guests feel safe when staying in your hotel.
• Deep Cleaning services for Public area And Room – Followed As per periodical Task.
• Maintain property with Quality management System ISO 9001 2015 .
• Weekly Site Visit Inspection with Client to cleaning service standard.
We deliver compliance and transparency across our services. We build our partnerships on trust, expertise and listening, reassuring our hotels they are in safe hands.
Quality assurance Program:
At KBM Services, we recognize that our current and future success relies largely on customer satisfaction. It is because of this that we apply the following methods to ensure our high quality standard is consistently achieved
1.Task Specialization:- Various specialized services offered are completed by individuals who have received specialized training and whose main focus is on that specific discipline. Examples include our Floor and carpet care specialists, steam cleaning specialists.
2.Supervision:- Every room and or Public area that is cleaned, is inspected daily by one of our highly skilled Supervisors to ensure that all work performed is to the highest standards. Supervisors work directly with their team, giving feedback to each team/highest member in order to maintain our quality standards.
3.Operations Manager:- Our experienced Operations Manager directs the entire cleaning operation and reviews the supervisors’ areas regularly. He ensures that supervisors are maintaining our high quality standards and responding appropriately to customer feedback.
4.Customer Relations:- Our CEO convenes monthly with our clients in order to receive direct feedback on our service provided. This feedback is then forwarded on to the Operations Manager and Site Manager to ensure that every customer is receiving the high quality service that they have come to expect from M Five Services. Customers also have the opportunity to complete our onsite feedback form
5.Constant Accessibility:- A 24-hour contact will be made available to the client 365 days a year. Constantly staying in touch with our customers, we are able to respond immediately to any requirements they may encounter.
6.Staff Meetings & Site Manager Meetings :- Before the commencement of each shift, every staff member attends a briefing to establish clear lines of communication and direction.
Site operation meetings are held every Monthly, attended by CEO, Site Executive, HR office , Training Officer & All Site Manager. The purpose of these meetings is to plan daily, weekly and Monthly future activities, address HR issues and any other agenda items that may arise and are crucial to business operations.
Our transparency and our accountability sets us apart from our competitors. When you outsource your hotel services you want a trusted provider who is compliant, has a proven track record and is industry recognized.
Purpose: – The KBMS Guarantee provides surety and confidence to our partners of our compliance with:
• Fair Work Act
• Contractual requirements
• Work rights and any associated restrictions
• Work Health & Safety
Report:- We provide below report to each hotel partner.
• Daily Operational Report as per hotel Standard
• Weekly Inspection Reports
• Periodical Cleaning Project
• Safety reports including Incident and any Work safe notifications
• Any additional hotel specific compliance requirements
Per Sales Room Base :
As per Physical Occupancy Reports on Daily Basis- (Cost Included Management /Manpower/Cleaning Chemical/Cleaning Tools & Equipment)- In Hospitality Sector
Cost Included Management /Manpower/Cleaning Chemical/Cleaning Tools & Equipment- In Hotel & Resorts / Hospital / Residential Complex / Cinema hall etc.
Per Attendant Base :
Hourly / Daily / Weekly / Monthly Contract Base
Project Base :
Per Sqr. ft.